Collections Agent – Field (Chandigarh Tricity)

Location Coverage: Chandigarh, Mohali, Panchkula, Kharar & Zirakpur (Tricity)
Position Type: Full-time | On-field role

Role Overview

DavinCred is hiring a Field Collections Agent to handle on-ground recovery of pending EMIs and outstanding dues from customers across the Chandigarh Tricity region. The role is focused on field visits, customer interactions, and ensuring timely payments while maintaining a professional and compliant approach.

Responsibilities

• Visit customers at their home or workplace to remind and collect overdue payments.

• Clearly explain pending amounts, EMI structure, and available repayment options.

• Discuss and record repayment plans when customers are unable to clear dues immediately.

• Confirm and update customer address and contact details; report non-traceable or skip cases.

• Maintain a proper log of daily visits, commitments, and collections and share reports with the team.

• Safely handle and deposit all collections (cash/cheque/online) as per company procedure.

• Flag suspected fraud or willful default cases to seniors with complete details.

• Follow DavinCred’s collection guidelines and applicable legal norms at all times.

Desired Candidate Profile

• Minimum qualification: 12th pass; graduates are preferred.

• Prior experience in field collections / recovery / microfinance / NBFC / bank collections is an advantage.

• Good knowledge of local routes and areas within Chandigarh, Mohali and Panchkula (knowledge of Kharar/Zirakpur is an add-on).

• Able to communicate confidently in Hindi; basic English and Punjabi will be helpful.

• Must own a two‑wheeler with valid driving licence and a smartphone.

• Target-driven, disciplined, and comfortable spending most of the day on field.

What DavinCred Offers

• Fixed monthly salary plus attractive collection-based incentives.

• Fuel / field travel support as per company policy.

• Training on products, systems, and field collection processes.

• Performance-based growth opportunities into senior or team lead roles.

Application Process

Interested candidates can send their updated CV through apply button.