About the Role
DavinCred is hiring on-site Tele calling Collection Agents to work on overdue and written-off loan accounts. The role focuses on outbound calling, follow-ups, and negotiation to recover dues while maintaining professional, compliant, and customer-sensitive communication. This Collection agent tele calling job is  for Mohali Branch.

Key Responsibilities

• Call customers with overdue or written-off loan accounts to remind them of pending payments and seek recovery.

• Clearly explain outstanding amount, loan status, and repayment or settlement options approved by the company.

• Negotiate and record repayment commitments and instalment plans where immediate payment is not possible.

• Attend incoming calls from customers related to collection queries and provide accurate information.

• Update systems/CRM with call outcomes, promises to pay, broken commitments, and payment details on a daily basis.

• Coordinate with the field collection team on high-risk, skip, or non-contactable cases.

• Follow RBI guidelines, DRA rules, and DavinCred’s internal policies on fair and ethical collection practices at all times.

Preferred Candidate Profile

• Gender: Female candidates will be preferred for this position.

• Certification: DRA (Debt Recovery Agent) certification from IIBF or any recognized body is mandatory.

• Experience:

  • Prior experience in collections / recovery / telecalling for loans or credit cards.

  • Strong advantage for candidates who have handled written-off / NPA / recovery portfolios.

• Education: Minimum 12th pass; graduates are an added plus.

• Skills:

  • Strong communication and persuasion skills over the phone.

  • Ability to handle objections, tough conversations, and distressed customers calmly.

  • Basic computer knowledge (dialer/CRM usage, Excel, email).

What DavinCred Provides

• Fixed salary with performance-based incentives on recoveries.

• Office-based role with defined working hours (day shift).

• Structured training on systems, scripts, compliance, and portfolio handling.

• Career path into senior telecalling, quality, or team leader roles, depending on performance.

How to Apply
Interested candidates can apply through job section.